Welcome to Veganyumm

FAQ's


How do I order a cake?

We have an array of designs on our “Cake Shop”. Simply choose your design and complete all details required. Be sure to allow at least 2-5 days notice for orders. It depends which day of the week you are ordering for. 

If you place an order on Monday- last day to order for Wednesday pick up. 

If you order on Tuesday- Last day to order for Thursday pick up


If you order on Wednesday- last day to order for For Friday, Also last day for Orders Saturday, Sunday & Also Monday of the following week. 

If you order on Thursday, Friday,Saturday,sunday-  Last day/s to order for Tuesday of the next pick up. 

The date I need my cake for is blocked out. Can I still place an order?

If the Date is blocked out then we have already closed orders for that day. However we do have cakes available to purchase in our store. Please call our store on 33556329 to enquire what we have available. 

Can I make styles adjustments to your cakes online? (including small additions or subtractions to the design?)

We do not make any changes to the look/design of our cakes, however big or small, this includes adding or removing anything to the design/look. For example, once an order is placed, we cannot accommodate change requests like leaving out the sprinkles or leaving out piping, or changing colours. No changes Big or small can be accommodated. Our ordering system is not designed to accommodate changes, as this incurs administration time & we are limited on resources. Changes fall under custom requests (see below about ordering custom cakes). -If you require custom designs, please email us and allow sufficient notice/time. Please note, we take limited custom work & We do get booked for custom work 1-2 months in advance.

To view our full booking terms and conditions :

https://cdn.shopify.com/s/files/1/0021/5754/3526/files/terms_and_conditions_feb_2021.pdf?v=1612599360

What cakes do you have in your emergency cabinet?

Our cake decorator will ice a variety of flavours, designs and sizes daily. If you need something last minute please give us a call and our staff can provide options available in our cabinet. They can sell out so it’s best to call us in the morning to reserve one. Please note that reserved cakes require full payment over the phone & after we have kept it aside for you, we do not offer refunds or exchanges on them. 

How do I reschedule the date on my order/ change my order/ request a refund?

There is an admin cost involved & a time frame we ask for making changes. Please refer to the terms and conditions that you would have acknowledged online before ordering for more information, please refer to our terms and conditions online. 

How do I order a custom cake?

Please email us on veganyumm.communications@gmail.com

Please allow ample time for booking in a custom cake as we get booked out 1-2 months ahead of time. 

Please note that we primarily do Buttercream cakes, not fondant. 

How do I Order a wedding cake?

Submit a wedding cake enquiry form online, we will get back to you in 2-3 business days. 

For more information on wedding cakes,Sizing options, design styles we offer, to get you started see our blog post 

(please cut and paste URL)

https://veganyummbakehouse.com.au/blogs/news/5-tips-for-choosing-your-perfect-wedding-cake

Do you deliver?

We currently only offer delivery on wedding cakes. 

Do you have gluten free options?

Absolutely! We have a variety of GF options in store and in our online shop. 

We do use Gluten in our facility and we cannot guarantee that there has not been cross contamination, but we are extremely careful. We take every precaution necessary to avoid this such as sanitising, separate storage, separate baking and icing of goods, using separate tongs and gloves and we do train all of our staff on food handling. 

Do you have Soy free options?

We do have a variety of Soy free options available in store. If you are only avoiding soy lecithin which is typically found in chocolates, we do have even more options. Our staff are trained to assist you in this area & we also have a full ingredients list available in store for you to look at. 

Our cakes & cupcakes online have allergens listed under each one. 

It is some of our Gluten free cakes/cupcakes that are also soy free. 

We do use soy in our facility and we cannot guarantee that there has not been cross contamination, but we are extremely careful. We take every precaution necessary to avoid this such as sanitising, separate storage, separate baking and icing of goods, using separate tongs and gloves and we do train all of our staff on food handling.

 

For any queries not covered here, please email us on :

veganyumm.communications@gmail.com